Our Commitment to You
We are proud of the service we provide to every customer
Mallard Finance is committed to putting all customers at the centre of what we do
Payments
Use our online portal to make a payment towards your finance agreement.
Looking to change your car?
If you are thinking of changing your current car or van, contact us today.
Request a settlement figure
You can request a current settlement figure to be sent by email here.
Money worries
We do everything that we can to support our customers through financial difficulty. Get advice and assistance from our team.
Are you having trouble paying for your car?
We understand that some of our customers face financial difficulties which are not their fault and that people’s circumstances can sometimes change for the worse.
If you find yourself in this position we will work with you to arrive at a solution. It’s important that you let us know about problems as soon as possible as we can only help you if we know that there is a problem.
If you would like to talk to an independent third party about any financial problems you may find the websites below helpful:
Making a Complaint
We are committed to ensuring that all customers are very satisfied with the service we provide. If you have a query or a complaint, please get in touch with us on 01206 243 100 or [email protected] as soon as possible and we will do everything we can to assist you.
In the event that you are not satisfied with our service, you are free to pursue your complaint with the Financial Ombudsman Service but we do ask that you give us the chance to address your complaint first.
You can call the Financial Ombudsman on 0800 023 4 567 or email them on [email protected]